Frequently asked questions.
Quick answers about products, custom programs, samples, and how we work. Don’t see your question? Get in touch.
What does Orbital Food do?
We create, manufacture, source, and distribute foodservice products built from real restaurant operations — an end-to-end partner from product idea to delivery, not just a supplier.
Who do you work with?
Restaurants and multi-unit groups, distributors and wholesalers, caterers, cafeterias, and institutions — operators of every size.
Can you build a custom or private-label product?
Yes. Most of our work starts as a custom program built around your menu, packaging needs, labor reality, volume goals, and channel requirements.
How do I request samples or a product list?
Use the contact form or email dat@orbitalkitchens.com with your operation type and what you’re looking for. We’ll follow up with options or samples.
Is there a minimum order?
Minimums vary by product and program. Tell us your expected volume and we’ll confirm minimums, case sizes, and pack formats for your specific program.
How long does a custom or private label program take?
It depends on the complexity of the product and packaging. After the initial needs review we provide a clear timeline from sampling to rollout, so you can plan your menu and launch dates.
Do you provide spec sheets and allergen information?
Yes. Product spec sheets, allergen information, and storage and shelf-life guidance are available upon request for every program.
How are products shipped and stored?
Products ship in case packs as frozen or refrigerated programs, with cold chain handling and clear storage and hold-time guidance for your team.
How does pricing work?
Pricing is program-based and depends on product, pack format, and volume. We confirm pricing together with specs before rollout—no surprises at reorder.
What about quality and consistency?
We work to defined product specs, supplier controls, and batch consistency, with a cold-chain mindset for frozen and refrigerated programs. See the Quality page for details.
Where do you distribute?
We coordinate frozen and refrigerated supply and rollout support for foodservice partners. Reach out with your locations and volume and we’ll map the right approach.
Let’s talk through your program.
Tell us what you operate and what you’re trying to build. We’ll point you to the right next step.